Case Study: Celadon Trucking / Quality Companies
Quality Companies, an affiliate of Celadon Trucking, has a primary business in truck & trailer leasing and sales, but the company also has a number of secondary businesses that involve heavy equipment. Jim House, head of Corporate Security and facilities manager for Quality’s Indianapolis headquarters, is no stranger to theft in Indianapolis: he spent 24 years as a police officer in the city, and has spent the last 7 years as a security director.
Quality Companies' success in recent years meant expansion, and Jim knew an expanded Indianapolis yard was going to be a security challenge. “We’re in an industrial area. The neighborhood has had one of the worst theft areas in Indianapolis for years. And our headquarters alone includes 5 yards, 2,000 trucks and $700-800 million in assets, not to mention the employees here on site.”
But the fence around the property, access controls, and contract guards were already not enough to ensure thieves stayed away. “The biggest theft problem for us historically is the batteries in our trucks. The batteries are easy to get to, and usually when thieves would come in they wouldn’t just take 1 battery deck, it would be 10. So, if you had 10 trucks affected — some of these trucks carry up to 8 batteries — you have to replace each battery at $150 or $180/piece. You have to cover the parts, as well as the labor costs, and you have down time with the truck. It gets pretty expensive.”
And then there was the budget. With the expansion, Jim worried the perimeter would be vast and therefore difficult to successfully patrol exclusively with guards. “You can burn a budget on contract security.”